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📦 Shipping & Tracking
After your order has been shipped, we’ll email you a shipping confirmation that includes a tracking number and a link to the carrier’s website. This allows you to follow your delivery in real time. If you need assistance at any point, our support team is here to help, and you can also check your shipment status on our Order Tracking page.
We proudly offer international shipping to most countries worldwide. Whether you’re in the US, Canada, Europe, Asia, or elsewhere, we can deliver your order to you. Shipping times and rates vary by destination, so please check the details in our Shipping Policy. If you have any questions about delivery to your location, our support team is always happy to assist.
🔁 Order Changes & Returns
Yes, you can request to change or cancel your order, but this must be done shortly after the order is placed. Since we begin processing orders quickly, changes or cancellations are only possible before your order enters fulfillment. Once an order has shipped, it cannot be modified or canceled. For full details, please visit our Cancel & Change Policy page. If you need help, feel free to contact our support team with your order number.
We want you to be 100% satisfied with your purchase. If you’re not, we offer a hassle-free return process within a specified return window. Items must be in original condition and packaging. For full details, please visit our Returns Policy page. Once we receive and inspect your return, your refund or exchange will be processed promptly.
🛒 Checkout & Payment
Our checkout process is simple and secure. After adding your desired items to the cart, click the cart icon at the top right of the page. Review your selections, adjust quantities if needed, then click “Proceed to Checkout.” You’ll be guided step-by-step to enter your shipping details, select a shipping method, and choose your payment option. Be sure to double-check all information before completing your order.
During checkout, you’ll be asked to enter your shipping address, billing address, and contact information. Please ensure everything is accurate to avoid delays. We use advanced encryption technology to protect your data. If you have an account, you can save your information for faster checkout next time.
We accept major credit cards such as Visa and Mastercard, along with PayPal and Stripe. All payment information is processed securely. If you run into any issues while paying, don’t hesitate to contact our support team
📞 Customer Support
Our friendly support team is ready to help! You can contact us via the Contact Us page on our website or email us directly at support@kelyee.com. We aim to respond within 24 hours. For quick help, try our live chat feature during business hours.