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Return to shopRefund and Returns Policy
Return & Refund Policy — Hassle-Free Shopping
At domain.com, your satisfaction is our priority. That’s why we offer a generous 120-day return period and guarantee refunds within 14 business days after approval.
Key Details
Return window: Items can be returned within 120 days of delivery.
Condition of items: Products must be unused, unwashed, with original tags and packaging. Proof of purchase is required.
Return shipping: Customers are responsible for return shipping unless the item is defective, damaged, or sent incorrectly.
Refund timing: Approved refunds are issued within 14 business days to your original payment method. Please allow 3–5 additional days for your bank to process the credit.
Exchanges: We only exchange items if they arrive defective, damaged, or incorrect. For a different size or style, please return your item and place a new order.
How to Start a Return
Contact us at support@kelyee.com.
Provide your full name, order number, and reason for the return.
Ship the item to the return address we’ll provide.
Once we receive your package, we’ll inspect it within 72 hours and notify you by email regarding your refund status.
Why Shop with Us
• 120 days to decide if your purchase is right for you.
• Refunds processed in just 14 business days.
• Free returns for defective or incorrect items.
• Straightforward process with quick confirmation.
FAQs
Can I exchange for another size?
Exchanges are only available for defective, damaged, or incorrect items. For size or style changes, return the product and place a new order.
Who pays return postage?
If the return is due to preference or size, you pay. If it’s our mistake or the product is defective, we cover it.
When will I get confirmation?
We confirm most returns within 72 hours of receipt.
What if I don’t see my refund?
If you haven’t received your refund within 14 business days, check with your bank or card issuer. If still unresolved, contact support@kelyee.com.
Exclusions
Final sale and custom items are not eligible for return unless defective.
Proof of purchase is always required.
Contact Us
For assistance with returns or refunds, email us at support@kelyee.com — our support team is ready to help.