Shipping Policy

Effective Date: November 11, 2024
Website: https://kelyee.com
Email: support@kelyee.com
Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

INTRODUCTION
Kelyee.com is committed to offering a smooth and transparent shipping experience for all customers. This policy explains how orders are prepared, shipped, and delivered. We ship apparel, shoes, and accessories worldwide through trusted carriers to ensure safe delivery and accurate tracking.

ORDER PREPARATION (HANDLING TIME)
Every order goes through a short preparation stage before shipment. During this period, we verify payment, confirm availability, perform quality checks, and package your items carefully.

Handling time: 2 to 3 business days
Orders placed after 3:00 PM EST are processed the following business day.
Weekends and public holidays are excluded from the handling period.

SHIPPING TIMEFRAMES
Once the handling phase is complete, your order is handed to our delivery partners. Delivery time depends on your location, carrier performance, customs processing, and seasonal demand.

Typical delivery windows:
United States: 5 – 10 business days
Canada: 7 – 14 business days
Europe: 10 – 18 business days
Australia & New Zealand: 10 – 20 business days
Asia & Other Regions: 12 – 21 business days

SHIPPING TABLE

SHIPPING FEES
Shipping fees are determined by your location, total order weight, and order value.
United States customers receive free shipping on orders valued at $75 or more.
Orders below this amount have a flat-rate fee of $6.99.
International orders are charged according to the fees listed in the shipping table above.

All shipping charges are displayed during checkout before payment.

TRACKING INFORMATION
After your order ships, you will receive a confirmation email with a tracking number and direct tracking link. Tracking updates typically begin showing within 24–48 hours.

Customers with an account can also check tracking details in the “My Orders” section. Guest checkout customers will receive tracking updates via email only.

If tracking does not update for several days, contact our support team for assistance.

DELIVERY COVERAGE AND LIMITATIONS
Kelyee.com ships to most major regions, including the United States, Canada, Europe, Australia, New Zealand, and selected Asian countries such as Japan, Singapore, South Korea, and Hong Kong.

We do not ship to:
• P.O. Boxes
• APO/FPO/DPO addresses
• Countries restricted by export regulations
• Remote areas unsupported by major carriers

If you are unsure whether your address is eligible, please contact us before placing an order.

CUSTOMS, DUTIES, AND TAXES
International customers may be required to pay customs duties, VAT, or import fees assessed by their local authorities. These charges are not included in product prices or shipping fees and are the responsibility of the customer.

We cannot mark packages as gifts or undervalue shipments.
Customs inspections may extend delivery times.

ACCURACY OF SHIPPING INFORMATION
Customers must provide complete and accurate shipping details at checkout. Incorrect addresses may result in:

• Delivery delays
• Return-to-sender situations
• Additional reshipping fees

Once a package is marked Delivered by the carrier, the order is considered complete. Kelyee.com is not responsible for packages lost or stolen after delivery confirmation.

UNEXPECTED DELAYS
Carriers may experience delays due to severe weather, holidays, customs backlogs, transportation issues, or high-volume seasons.
If your order is delayed beyond the expected timeframe, contact us with your order number and tracking ID.

MULTIPLE SHIPMENTS
Some orders may be fulfilled from separate warehouses. If so, items may ship in multiple packages, each with its own tracking number. Customers will not be charged extra for split shipments.

LOST OR DAMAGED PACKAGES
If your order arrives damaged or is marked as Delivered but you have not received it, notify us within 7 days of the recorded delivery date.

Please include:
• Your order number
• Photos of the product and packaging (if damaged)
• A description of the issue

We will contact the carrier to resolve the matter and may offer a replacement or refund after review.

ORDER CHANGES OR CANCELLATIONS
Most orders begin processing quickly, so changes or cancellations can only be made within the first 12 hours after purchase.
After that time—or once the order has shipped—changes are no longer possible.

CUSTOMER SUPPORT
For any questions about your order or delivery:

Email: support@kelyee.com
Service Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: 24–48 business hours

For faster assistance, include your order number and tracking ID.

POLICY REVISIONS
Kelyee.com may revise this Shipping Policy to reflect updates in shipping costs, carrier services, or regulatory requirements. Any changes will be posted on this page with a new effective date.

Kelyee.com
Transparent Delivery • Reliable Service • Global Coverage
support@kelyee.com
https://kelyee.com